Amdocs has introduced Amdocs CPQ Professional, its next-generation configure-price-quote software program that empowers communications service suppliers (CSPs) to ship superior enterprise companies to companies of all sorts. This resolution harnesses the ability of generative AI capabilities, enabling CSPs to supply extremely tailor-made and environment friendly companies.
Underpinned by Amdocs’ generative AI platform, amAIz, CPQ Professional aligns with Amdocs’ technique of advancing generative AI co-pilot use instances throughout the communications {industry}, bringing lowered time to market, enhanced effectivity and next-level buyer expertise via service differentiation throughout its services portfolio. Moreover, this launch strengthens Amdocs’ CES portfolio by utilizing its present partnerships with Microsoft and NVIDIA, increasing the combination of generative AI capabilities.
“We imagine in generative AI’s potential to remodel the telecom industry and improve experiences for enterprises and shoppers alike,” mentioned Anthony Goonetilleke, a bunch president of know-how and head of technique at Amdocs. “CPQ Professional is among the {industry}’s first generative AI-infused CPQ purposes meticulously crafted for CSPs. It empowers our clients to seize and speed up enterprise income alternatives, extending past simply connectivity to embody new digital and e-commerce companies and network-based value-added companies.”
Designed for CSPs, Amdocs CPQ Professional superior capabilities embody:
- Telco-native generative AI co-pilot delivers a streamlined enterprise gross sales expertise, together with the flexibility to create proposals with formulation, optimised pricing, and summarised agreements with phrases and situations, decreasing the general gross sales course of length. Improved service supply time and accuracy which can drive price discount, doubtlessly leading to enhanced profitability, bringing new, monetizable alternatives to life.
- Associate ecosystem monetisation, enabling CSPs to construct compelling, partner-enriched B2B options, empowering gross sales groups to create distinctive choices for patrons.
- Licensed pre-integration with gross sales, ordering, fulfilment, and billing methods to ship an end-to-end expertise.
- Enabling CSPs to commercialise superior know-how past connectivity, bringing new merchandise in areas like IoT, safety, and extra.
- Assist for easy to complicated orders to help with a variety of enterprise segments.
“With the intention to evolve alongside new enterprise alternatives, CSPs should prioritise the adoption of AI-powered industry-specific CPQ methods tailor-made to assist their dynamic worth chains, together with B2B2X and wholesale fashions,” mentioned Raúl Simmons Pérez, a analysis analyst at Analysys Mason. “CSPs might want to discover companions that may present a catalogue-driven, dynamic CPQ reply that’s able to navigating the intricate complexities inherent within the evolution of the CSP worth chain.”
Amdocs CPQ Professional additionally kinds a part of the joint Amdocs and Microsoft Buyer Engagement Platform. This collaboration brings collectively Microsoft’s Dynamics 365 automation and collaboration instruments, and Amdocs’ end-to-end enterprise components to create an AI-enhanced, pre-integrated, and telco-verticalized resolution that provides a buyer expertise.
Amdocs can be showcasing CPQ Professional and different options on the Mobile World Congress Barcelona, February 26-29, 2024.
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