Samsung Electronics America has been ranked #1 for buyer satisfaction amongst 5G mobile devices within the 2023 American Customer Satisfaction Index Survey (ACSI®). The Index, which surveys prospects score their very own cellular units, acknowledges {industry} leaders for his or her excellence in product high quality, service restore, cellular app reliability and guarantee protection.
In keeping with Samsung analysis, 73% of customers looking for a brand new smartphone indicated that technical help was a key issue of their buy resolution. 89% said that sturdiness was additionally an necessary consideration[1]. Along with buyer satisfaction, ACSI ranked Samsung #1 amongst 5G phones in total high quality, product high quality and repair high quality1. The corporate additionally ranked #1 in perceived worth amongst total model comparisons.
“Clients put quite a lot of consideration into their expertise purchases. They need each peace of thoughts they’re shopping for dependable units that may work for his or her wants, in addition to confidence that if one thing does go improper, they’ve high quality restore choices,” stated Mark Williams, Vice President of Buyer Care at Samsung Electronics America. “This ACSI recognition is a testomony to the investments Samsung has made to supply customers worth – within the merchandise we manufacture and the handy, knowledgeable buyer care we provide.”
The ACSI survey is the nation’s solely cross-industry measure of buyer satisfaction. Since 1994, the survey has been acknowledged as a frontrunner in analyzing shopper sentiment concerning the services used most frequently. Between April 2022 and March 2023, the ACSI Cell Cellphone Producer Research surveyed over 4,000 U.S. customers who lately bought cellphones to guage the standard of their experiences.
Samsung Care: Going the Additional Mile for Shoppers
Samsung gives #1 Service Middle Community Protection within the US for cellular units[2]. By way of Samsung’s robust care network, prospects have entry to:
- Over 10,000 Samsung Cellular licensed restore technicians within the U.S.
- Greater than 2,000 same-day Samsung Authorized Care locations, masking greater than 80% of the U.S. inhabitants for cellular product restore with a typical restore time of two hours or much less.
- 700+ UBreakiFix locations and 200+ Finest Purchase shops nationwide, which supply same-day service help
- Greater than 450 ‘We Come To You’ vans providing in-person service inside a 30-60 minute drive.
- Nationwide protection throughout all 50 states to all cellular prospects to get a restore carried out by way of our Mail-In course of.
- The Samsung Self-Repair program, in partnership with iFixit, which obtainable for 12 phone, tablet and PC models
Expanded Digital Care Choices
Over the previous a number of years, Samsung has invested within the digital transformation of Care response and technical coaching facilities to supply sooner and extra handy entry. This consists of enabling individuals to contact Samsung Care by way of SMS textual content messaging. Clients can textual content Samsung any time by messaging 1-800-SAMSUNG to begin a dialog with a Samsung Care Professional. As of Might 1, 2023, we’ve fielded 3 million conversations by way of textual content message, serving to a whole bunch of shoppers with their machine care wants.
New Care Scheduling on Samsung.com
We’re additionally increasing our Care expertise to extra units by way of convenient digital service requests. Clients can use their Samsung Account to create a Mail-In or Stroll-In service appointment, and beginning this summer season, a ‘We Come To You’ service appointment, on considered one of their registered units in 4 simple steps[3]. Cost will also be simply included if wanted when prospects are creating a brand new ticket. Samsung prospects may also now create an appointment for Galaxy Buds or Galaxy Watches at considered one of our licensed walk-in areas or conveniently and sustainably ship your machine to Samsung for mail-in restore.
And for extra peace of thoughts, take a look at these reductions on Samsung Care+ in the course of the Discover Samsung Summer Event.
To be taught extra about Samsung’s dedication to offering high quality customer support, go to Samsung.com.
