ServiceNow and Fujitsu Limited have introduced a brand new dedication to launch modern cross-industry options designed to maximise worth for patrons globally. The businesses will launch a brand new Fujitsu-ServiceNow Innovation Middle to deal with digital transformation and buyer success, and Fujitsu will broaden its personal use of the Now Platform on its approach to offer even better worth to clients.
As organisations throughout industries evolve from a long time of handbook work, legacy techniques and restricted assets that sluggish operations and impression companies, ServiceNow and Fujitsu will use automation to assist companies streamline siloed enterprise techniques, purposes and complicated enterprise processes. The businesses will first goal the manufacturing sector and produce to the market options to handle total Engineering Chain Administration (ECM) and Provide Chain Administration (SCM) operations.
To speed up innovation and growth, the Fujitsu-ServiceNow Innovation Middle will open in Kawasaki Metropolis, Japan, within the second half of 2024, the place the 2 corporations will deal with collaborating on new options for patrons, implement advertising and marketing actions and drive mutual human useful resource growth to attain increased high quality buyer success. These efforts will initially deal with cloud-based choices that contribute to streamlining buyer operations and realising data-driven administration by combining ServiceNow’s complementary options with Fujitsu Uvance, a enterprise mannequin of Fujitsu that goals to develop companies and remedy societal points.
“Enterprises worldwide want a digital enterprise mannequin that frees up assets to gas innovation,” mentioned Invoice McDermott, the chairman and CEO at ServiceNow. “This presents an enormous alternative for our partnership with Fujitsu. ServiceNow’s modern, AI-first platform alongside Fujitsu’s deep {industry} experience and world scale, will deliver unbelievable worth to our clients, turning their most advanced operational challenges into alternatives for development.”
Yoshinami Takahashi, a vice chairman and COO for Uvance at Fujitsu Restricted, mentioned, “Fujitsu has been working with clients to enhance a variety of enterprise and societal challenges utilizing the highly effective ServiceNow platform. As we embark on this new partnership with ServiceNow, we’ll deepen the mixing of our respective applied sciences and sensible data, together with in areas like generative AI, as a part of our efforts to develop a digital society, one in every of Fujitsu’s materialities. The brand new cross-industry choices created via this partnership will present even better worth to extra clients and society.”
To additional use ServiceNow as a strong, built-in platform, Fujitsu and ServiceNow will mix Fujitsu’s advisory companies known as “Fujitsu Buyer Advisory and Assist Excellence” (CASE) with the ability of ServiceNow Impact – a complete worth acceleration answer from ServiceNow, to offer enhanced buyer assist. The insights gained from Impression’s world deployments, instruments and data could be translated into clients’ ServiceNow platforms via CASE’s skilled companies and shall be globally obtainable later this yr.
As a ServiceNow buyer, Fujitsu plans to make use of instruments like Now Assist AI to enhance the effectivity and automation of enterprise operations, and use the data gained to considerably streamline the event of modern new choices. For instance, Fujitsu expects that through the use of generative AI capabilities like Fujitsu Kozuchi and Now Help, they’ll cut back incidents by approx. 30%.
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